Product Support
Product Support
Before taking your hearing aids in for servicing, check these resources for product support to find possible solutions. If the problem persists, we are always here to help.
Troubleshooting
Hearing aid is "Dead"
Possible Causes
- Depleted battery or dead battery
- The receiver tube may be blocked
- The instrument may be damaged or defective
Solutions
- Replace or recharge the battery
- Remove blockage and clean
- See your hearing professional
Hearing aid is not loud enough
Possible Causes
- The receiver tube may be blocked
- Your hearing may have changed
Solutions
- Remove blockage and clean
- See your hearing professional
Performance is inconsistent
Possible Causes
- The battery may be running low
Solutions
- Replace or recharge the battery
The sound is distorted or unclear
Possible Causes
- The battery may be running low
- The instrument may be damaged or defective
Solutions
- Replace or recharge the battery
- See your hearing professional
Maintenance
Maintaining your hearing aid through daily cleaning and regular service is extremely important. Proper care helps retain optimum hearing conditions, extends the life of your hearing aid, and ensures proper hygiene.
Clean your hearing aid(s) daily with a dry cloth — either in the morning or at night — using a disinfectant spray or wipe.
Never submerge your hearing aid(s) in water to avoid disrupting the circuitry. This includes showering, swimming, and washing under a faucet.
Always turn off and store your hearing aid(s) in the case provided, and remove the batteries when not using them.
Try to avoid dropping your hearing aid(s) on hard surfaces.
Avoid overexposure to heat, such as near a stove or oven.
Store your hearing aid(s) in a safe place out of reach of pets and children.
Still having trouble? We're here to help.
Schedule an appointment and our team will get your hearing aids working like new — often the same day.
Frequently asked questions
- I have a problem with whistling sounds or feedback. What should I do?
- There are several common causes of this problem, all of which are easily resolved. First, your hearing aid may fit too loosely — this allows amplified sound to escape your ear and be picked up by the microphone, causing feedback. Second, feedback can occur when you stand close to a sound-reflecting surface like a wall. Finally, many feedback issues are simply the result of the volume control being turned up too high. Most feedback problems can be corrected by the user. However, if you continue to have a consistent challenge with feedback, seek assistance from your hearing professional.
- I feel pressure in my ear. What should I do?
- Sometimes excess air can become trapped between your eardrum and the hearing aid. If this feeling persists, your hearing professional can adjust your hearing aid to alleviate the problem.
- How often should I replace the batteries in my hearing aids?
- Hearing aid batteries typically last one to two weeks, depending on usage and battery size. Replace the batteries as soon as you notice a decrease in performance or if your hearing aids emit a low battery warning.
- Can I perform repairs on my hearing aids myself?
- It's not recommended to attempt DIY repairs on your hearing aids, as you may inadvertently damage the devices. If your hearing aids require repairs, contact your hearing provider for professional assistance.